After Sales

After-Sales Supporting 24/7

Ancheng's commitment to your satisfaction extends beyond the sale. Our dedicated after-sales team is available round the clock to address your concerns and provide support. Whether you need product assistance, have questions about your order, or require any other help, our experienced professionals are just a call or message away, ensuring your experience with us remains seamless and satisfactory at all times.

After Sales Support Cases

01.

The worker put the wrong English label on the product, putting the fork label on the spoon. As a result, the customer received the wrong product.

Solution: We organized basic English training for employees to help them understand the correct use of labels, and strengthened the review of label content during the production process. Reasonable negotiation was made for the losses incurred by the customer, and the correct product was quickly arranged to be airlifted to the customer.
02.

The worker put the wrong English label on the product, putting the fork label on the spoon. As a result, the customer received the wrong product.

Solution: We organized basic English training for employees to help them understand the correct use of labels, and strengthened the review of label content during the production process. Reasonable negotiation was made for the losses incurred by the customer, and the correct product was quickly arranged to be airlifted to the customer.
03.

The worker put the wrong English label on the product, putting the fork label on the spoon. As a result, the customer received the wrong product.

Solution: We organized basic English training for employees to help them understand the correct use of labels, and strengthened the review of label content during the production process. Reasonable negotiation was made for the losses incurred by the customer, and the correct product was quickly arranged to be airlifted to the customer.
 

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